Frequently Asked Questions
Everything you need to know about shopping with Kouvr
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Which payment methods do you accept?
Kouvr accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your products covered by a warranty?
All Kouvr products come with a 1-year limited warranty against manufacturing defects. If you experience an issue with your purchase, please reach out to our customer service team.